Frequently Asked Questions
Everything you need to know about upgrading your home with APEX Supply Co.
What is the standard shipping timeframe for large furniture items?
Most large furniture items are processed within 2-3 business days and delivered via our specialized freight partners within 7-14 business days, depending on your location.
Do you offer professional installation services?
While we do not provide direct installation, we partner with a network of certified contractors nationwide. Contact our support team to find a recommended professional in your area.
What is your return policy for home decor and hardware?
We offer a 30-day return window for most items in their original packaging. Please note that custom-ordered fixtures and final sale items are non-returnable.
Are your products covered by a warranty?
Yes, all APEX Supply Co. products come with a minimum 1-year manufacturer warranty against defects. Specific high-end fixtures may carry extended limited lifetime warranties.
How can I track the status of my home improvement order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.
Do you provide bulk discounts for interior designers or contractors?
Absolutely. We offer a dedicated Trade Program that provides exclusive volume pricing, tax-exempt purchasing, and priority support for industry professionals.